This Privacy Policy explains how DD Live TV HD | Sports, News – Talk & Make Friends (“we”, “us”, “our”, “App”) collects, uses, processes, stores, discloses, and protects user information when you use our App and Services.
1. Legal Compliance
This Privacy Policy is aligned with applicable Indian laws including:
- Digital Personal Data Protection Act, 2023 (“DPDP Act”)
- Information Technology Act, 2000 (including Sections 43A and 72A)
- Intermediary Guidelines & Digital Media Ethics Code Rules, 2021
- SPDI Rules, 2011
This policy also acts as a notice under Section 5 of the DPDP Act describing what data we collect, why we collect it, and how you can exercise your rights.
2. Your Consent
By registering, verifying OTP, using features, clicking notifications, or otherwise using DD Live TV HD | Sports, News – Talk & Make Friends, you provide consent for processing your personal data for service delivery, safety, compliance, and improvements.
Specific Consent: You consent to receiving service and promotional communications via SMS, in-app notifications, email, or calls/messages as needed for the Services.
3. Information We Collect
3.1 Information you provide
- Phone number (OTP login), name, gender, city, email (if collected)
- Profile photo and optional profile information
- Contact list (only if you grant permission)
- Communications you send through chat/support/calls
- KYC/verification data (if applicable)
3.2 Information collected automatically
- Device data (model, OS version, app version), identifiers
- IP address, logs, timestamps, crash/diagnostic data
- App usage data (screens viewed, actions, time spent)
- Location data (only if you allow it)
- Engagement and interaction metadata (for safety and operations)
3.3 Payment data
Payments are processed by authorised third-party gateways. We do not store your card/UPI details. We may receive transaction references, payment status, and wallet-related information to deliver Services.
4. Sensitive Personal Data
Certain data may be considered sensitive under SPDI Rules (e.g., financial details). Such data is handled with enhanced security and only when necessary for lawful purposes.
6. How We Use Your Information
- Provide and operate features (chat/calls/wallet/interactions)
- Payment processing, withdrawals, and service delivery
- Safety, fraud prevention, abuse detection
- Support, communications, and updates
- Analytics and service improvement (including anonymised insights)
- Legal compliance and enforcement of our policies
8. Your Rights (DPDP Act)
- Access your personal data
- Correct/update inaccuracies
- Request erasure (subject to legal retention)
- Withdraw consent (may limit Services)
- Data portability (where feasible)
- Nomination rights
- Grievance redressal
9. Data Security
- Encryption in transit and at rest
- Restricted access controls for staff
- Monitoring, audits, and security safeguards
No system is 100% secure. Please protect your device and account credentials.
10. Minors
DD Live TV HD | Sports, News – Talk & Make Friends is intended for users who are legally capable of forming a binding contract under Indian law. Users under 18 should not use the App.
11. Retention & Deletion
We retain personal data only as long as needed for legal compliance, service delivery, dispute resolution, and safety. Uninstalling the App does not automatically delete your data.
You may request deletion via our grievance channel, subject to legal requirements.
12. Grievance & Contact
If you have questions or complaints, contact:
- Grievance Officer: Venky
- Email: [email protected]